All orders are processed within 2–4 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
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International Shipping & Rates
We ship to most international destinations. Shipping times may vary by location and local postal services.
Estimated delivery times:
• United States / Canada: 7–14 business days
• Europe: 7–14 business days
• Asia-Pacific: 5–10 business days
• Other regions: 10–20 business days
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Shipping Fees
• Orders over $30 USD: Free international shipping
• Orders under $30 USD: A $5 USD flat-rate shipping fee will be applied at checkout
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Customs, Duties & Taxes
Import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges, if applicable, are the responsibility of the recipient. Please consult your local customs office for details.
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Damaged Shipments
If your order arrives damaged, please contact us within 7 days at support@incensoria.com. Include your order number and a clear photo of the damaged item. We will offer a replacement or refund where appropriate.
