Refund policy

Returns
We accept returns on unused and unopened products within 30 days of the original purchase date.

To initiate a return, please contact us first at support@incensoria.com with your order number and reason for return. Do not return any items before receiving a confirmation email with the return address.

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Return Instructions
 1. Email support@incensoria.com to request return approval.
 2. Once approved, you will receive the designated return address by email.
 3. Carefully package the item(s) in their original condition.
 4. Ship the return using a trackable method. Customers are responsible for return shipping costs.

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Refunds
After receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7–10 business days.

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Exchanges
We only offer replacements for items that arrive damaged or defective. Please contact us with a photo of the issue.

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Non-returnable items
 • Used or opened products
 • Gift cards

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Need help?
For any return-related questions, contact us at support@incensoria.com