Yes, this product can be used with incense cones, but incense coils are recommended for the best effect. Incense coils produce a lighter, more controlled flow of smoke, which better matches the design of this burner and allows the smoke to come out mainly through the nose. Incense cones produce heavier smoke, so it may also come out from the mouth and the back of the product.

Yes. The burner is made of heat-resistant material and includes a complimentary flame-retardant pad for added protection. Whether you order the burner alone or the burner set with coil incense, the flame-retardant pad is included. It also helps make cleanup easier after use. When used properly and kept away from flammable materials, it is suitable for indoor use.

Our incense burner is made of ceramic, so we take extra care in packaging to reduce the risk of damage during transit. We have also upgraded our protective packaging to help ensure your order arrives safely. If your item arrives damaged, please contact us within 48 hours of delivery and send us clear photos of the damaged item and outer packaging. We will gladly reship a new item or issue a refund.

We want you to be completely satisfied with your purchase. We offer a 30-day return window for all unused items in their original packaging. For more detailed information and instructions on how to start a return, please visit our full Return Policy page.

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a tracking link. You can simply click the link in the email to check the real-time status of your package. If you don't see the email, please check your spam or junk folder.